We may collect the following types of information when you use Patient Radiant Clinic:
- Personal details — such as your name, age, sex, phone number and email address
- Health and medical information — provided during consultations with licensed doctors on the platform
- Appointment and consultation history — including notes, prescriptions and lab orders
- Payment information — processed securely through Paystack where applicable
- Device, log and usage data — such as device type, IP address and how you interact with the platform
We use the information we collect solely to deliver and improve our healthcare services. Specifically, we use your information to:
- Provide virtual medical consultations between patients and licensed doctors
- Connect you with verified doctors, certified laboratories and licensed pharmacies
- Schedule and manage appointments, reminders and consultation follow-ups
- Process payments securely and issue refunds where applicable under our refund policy
- Send important updates, service notifications and relevant healthcare communications
- Improve our services, platform features and overall user experience
We do not sell, rent or trade your personal information to any third parties for marketing purposes.
We take data security seriously. Patient Radiant Clinic implements appropriate technical and organisational security measures to protect your personal and medical information from unauthorised access, loss, misuse, alteration or disclosure.
These measures include, but are not limited to:
- Encryption of sensitive data in transit and at rest
- Secure data storage with access restricted to authorised personnel only
- Payment security through Paystack's PCI-compliant infrastructure — card data never touches our servers
- Access controls and role-based permissions throughout the platform
While we employ industry-standard protections, no system is entirely immune to risk. We encourage users to keep their credentials secure and to notify us immediately of any suspected unauthorised access.
Your health and medical information is treated as strictly confidential. It will only be accessed or shared with authorised healthcare professionals and relevant service providers when it is necessary for your care and service delivery.
This means your medical records, consultation notes, prescriptions and lab results are shared only with:
- The licensed doctor conducting your consultation
- The pharmacy assigned to fulfil your prescription
- The certified laboratory processing your lab order and uploading results
- Platform administrators strictly for compliance, dispute resolution and service quality purposes
Medical information is never shared with any party outside of your direct care team without your explicit consent, except where required by applicable Nigerian law.
As a user of Patient Radiant Clinic, you have the following rights regarding your personal data:
To exercise any of these rights, please contact us through the platform or reach out via your doctor's profile page. We will respond to all valid requests within a reasonable timeframe.
We may update this Privacy Policy from time to time to reflect changes in our services, platform features or applicable legal requirements.
When we make significant changes, we will notify you through:
- An in-app notification or banner on your next login
- An email to the address registered on your account
- An updated effective date at the top of this page
Your continued use of Patient Radiant Clinic after any changes are posted constitutes your acceptance of the updated Privacy Policy.